Support options to meet your needs, whether you are getting started or already deploying business-critical workloads on-premises or in the cloud of your choice.
It should go without saying that one of the most important functions as Managed Services Providers is to support our customers through every step of the way, even once their applications and data are firmly in the cloud or sitting in a hybrid deployment. As is true that problems will arise, no matter how well an environment is planned, provisioned, operated or monitored. It’s our job as Managed Services Provider to offer support to our customers to deal with outages, breaches, inefficiencies, and disaster scenarios.
To meet with our clients' requirements we've developed the following support Availavility Model:
By reducing out Time To Response / Time To Resolution We add value to our customers and our practice by responding to problems quickly.
Determine the level of support you want us to provide.
When customers need help, a call center is nice. A support staff committed exclusively to our customers is even better
Please consider the level of support that makes sense for their goals in terms of resources and revenue as well as what makes sense to the customers your business serve.
You have Free Unlimited Updates and Premium Support on each package. You also have 5 days to request a refund if you're not happy with your purchase.
1 For most countries/regions, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.
2 The Support plan price remains billed in US Dollars (or local equivalent) as stated in Enterprise Agreement.
* +3.68% of managed cloud services cost
*+ 2.99% of managed cloud services cost
*+ 2.68% of managed cloud services cost.